1. Disabled parking - the local authority or the building owners are responsible for allocating disabled parking. The Bank makes an effort to make these available close to the branch entrance
2. Branch entrance - an accessible entrance with warning stickers and a wide doorway
3. Accessible aisles - wide, obstacle-free aisles
4. Wheelchair lifts or elevators - are available if necessary
5. Accessible waiting area - including space for a wheelchair, space for a service animal and accessible interiors
6. Accessible disabled restrooms
7. Accessible service counters for each kind of service - a table adjusted for a wheelchair and an accessible chair with a grab bar
8. Accessible signage - signs providing directions, information and warnings as needed
9. Accessible automatic machines - ability to access the machine and maneuvering space beside the machine, in addition to adjustment of the height of the screen and the operating buttons
10. Accessibility of Internet websites and applications - assistance with operating the websites and applications using aids, software programs and other means
11. Receipt of mail via email rather than regular mail - by logging into the Doarnet service
12. Cardless cash withdrawal
13. Check deposit by mobile
14. Poalim VOICE - contact Poalim by Phone, create a voice signature with the assistance of a banker, and next time - access your account using voice commands, without having to enter a PIN
15. Call Hear Accessible service system - a system enabling a person with a disability to summon a banker for assistance. Located at the entrance to the branch
16. Possibility to enter the branch with a service animal 

1. Branches accessibility - signs providing directions, information and warnings as needed.

2. Step Hear audio guidance systems - orientation and guidance units for vision-impaired customers. This system is installed at the entrance to the branch. It contains recorded information on the branch and guidance to automatic machines. The system is operated by a special application.

3. Accessibility of automatic machines - an accessible machine has been installed at each one of the Bank Hapoalim branches. Each such branch includes:

• Adjustment of font sizes and color contrast for impaired vision
• Full-scale ability to operate through voice-activated technology
• Possibility to print with an enlarged font
• Audio direction sign guiding to the machines

4. Accessibility of the Internet Websites and the Applications - The information on the Internet websites and on the Bank applications has been made accessible in advance and is suited for zooming in and for text-to-speech readers.

5. Information accessibility to various formats:

• Reading aloud of up to 3 pages - contact a banker for immediate reading aloud
• Reading aloud of more than 3 pages - a banker can be contacted to schedule reading aloud within one week
• Enlarging the document - contact a banker for immediate enlargement.

6. Accessible information can be obtained in the following ways:

• Enlarged letters
• Accessible digital file for computer readout
• To obtain the accessible information, contact the banker at the branch where you have your account or you can email the following address:  mailbox.negishut@poalim.co.il

7. Cardless cash withdrawal 

8. Poalim VOICE - contact Poalim by Phone, create a voice signature with the assistance of a banker, and next time - access your account using voice commands, without having to enter a PIN.

9. Possibility to enter the branch with a seeing-eye dog 

1. Hearing aids - an induction loop-type hearing aid is installed at every accessible desk in the branch

2. Alternatives to call center

• Email - service by email is enabled after authentication on the website, in your private zone only
• Fax - branch number@poalim.co.il
  • Fax service is provided directly with the branches - note in the inquiry the channel of your choice for us to get back to you with an answer
  • Use of the service is subject to signing consent to receive instructions by fax. The signing is done with the banker at the branch
• Mail to fax - branch number@poalim.co.il - write the instructions to the Bank in a signed file attachment
• Messenger on the Facebook page 

3. Ordering a transcript / translation into sign language
For complex financial issues requiring prolonged communication between the banker at the Bank and the customer, for example where this involves an investment consultation or advice on taking a mortgage, the Bank enables customers with impaired hearing to arrange a meeting in the presence of a transcriber / sign-language interpreter. To schedule a meeting with an interpreter present, contact the banker at your branch or email the following address: mailbox.negishut@poalim.co.il 

1. Possibility to enter the branch with a service animal
2. Exemption from waiting in line upon presentation of the relevant certificate.
3. Accessible ATMs - find an ATM

• The response times have been adjusted in order to enable slower response times
• Full-scale ability to operate through voice-activated technology by inserting earphones into the earphone jack